Healthy Life Cookware warrants that your new cookware is free from defects in materials and workmanship for as long as you own your Healthy Life Cookware. This warranty is also transferrable to children and grandchildren with proof of purchase. We guarantee that your cookware will never warp, buckle, chip, corrode or wear out. This warranty does not cover missuse or neglect, however, in the case of missuse or neglect or if your cookware should be destroyed due to fire, floods, theft, natural disasters or circumstances beyond your control, your cookware will be replaced for 50% off the current retail price of a set comparable to the set you originally purchased.
Warranty Liability is limited to the replacement of the defective part including handles and knobs, and shall not be held liable for any incidential or consequential damages whether direct or indirect. In the event of a defective part or failure of a Healthy Life product, the purchaser should contact our Customer Service Department to be issued a return authorization number and instructions to return your defective product. All returns must be accompanied by the authorization number or they will be returned to sender. All returns should be packaged properly with no metal touching metal and a written explanation of your specific concern. Postage must be prepaid and sent to the attention of the customer service address below. If the issue is a result of defects covered by this warranty, Healthy Life will, at it’s option, repair or replace it with a new part or product and return it to the purchaser at Healthy Life’s expense.
Healthy Life Cookware will issue refunds only if the merchandise is returned within 30 days of purchase, unused and in original packaging postage paid at customers expense. It is important that merchandise is in original packaging with no metal touching metal, as this will result in damage to the product. You must obtain a Return Authorization Number that you must write on the returned box and include a copy of your original reciept. Your refund will then be issued within 14 days of receipt of merchandise less a 25% restocking fee.